Terms and Conditions

Terms and Conditions of Using Didar Eshop Services and Website

Dear User, please carefully review the following terms to ensure optimal use of Didar Eshop’s services and applications.

By accessing the Didar Eshop website, using your personal profile, participating in promotional plans, viewing Didar Eshop’s media videos, or utilizing other services provided by Didar Eshop, you acknowledge and accept the terms and conditions as well as the manner of using Didar Eshop’s services. Note that placing an order at any time signifies full acceptance of all Didar Eshop terms and conditions by the user.

It should be noted that these terms and conditions supersede all prior agreements.

General Rules

All principles and procedures of Didar Eshop comply with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law. Consequently, users are also obligated to comply with user-related laws. If changes are made to Didar Eshop’s terms, procedures, or services in the future, they will be published and updated on this page, and your continued use of the site signifies your acceptance of any such changes.

Definition of Customer or User

A customer or user is defined as an individual who uses the services or places an order with Didar Eshop using the information provided in their registration form. As Didar Eshop is an online retail website, according to the Electronic Commerce Law, a customer or consumer is any individual who purchases goods or services for purposes other than trade or professional activities.

Electronic Communications

When you use Didar Eshop’s services, place an online order, or send an email to Didar Eshop, these communications are conducted electronically. If your request complies with all principles and procedures, you agree that Didar Eshop may respond electronically (via email, SMS, or other electronic services).

The email address and phone numbers provided by the customer in their profile are considered the only official and verified contact details, and all correspondence and responses will be conducted through them.

For notifying users about events, special services, or promotions, Didar Eshop may send emails or SMS to website members. If users do not wish to receive such communications, they can unsubscribe from the Didar Eshop newsletter in their profile.

Note: The number 30004782631904 is the only number used by Didar Eshop to send SMS to users and customers. Any SMS sent under the name of Didar Eshop from another number is considered fraudulent and a misuse of Didar Eshop’s name. If you receive such a message, please report it to Info@didareshop.com for legal follow-up. This number is used solely to inform users about order processing status, events, or special services and cannot receive messages from users.

Privacy Policy

Didar Eshop respects and protects the privacy of individuals using its website services. Didar Eshop is committed to safeguarding your privacy to the best of its ability and continually develops technology to ensure a safer and more secure experience on the site. By using the Didar Eshop website, you consent to this privacy policy.

All content available through Didar Eshop services, including text, graphics, logos, button icons, images, videos, downloadable materials, data, and all content produced by Didar Eshop, is considered the property of Didar Eshop. The right to use and publish all available content is exclusively reserved for Didar Eshop, and any unauthorized use without written permission grants Didar Eshop the right to pursue legal action. Additionally, scripts, service names, and registered trademarks provided through Didar Eshop services are exclusively owned by Didar Eshop, and any commercial use is subject to legal prosecution.

Users are not permitted to use product lists, technical specifications, prices, or any derivatives of the Didar Eshop website, or to download or copy information for commercial purposes, or to engage in data mining, robots, or similar data collection and extraction methods. All such rights are explicitly reserved for Didar Eshop. Users are responsible for maintaining the confidentiality of their account and password, and all activities conducted under their account or password are their responsibility. Didar Eshop sells products suitable for individuals under 18, but purchases by users younger than 18 must be made with the knowledge of a parent or legal guardian.

Official Communication Channels

• Official website: www.didareshop.com
• Instagram page: www.instagram.com/didar.eshop
• Telegram channel: https://t.me/didareshop

We will not contact you through any other methods except these official and verified channels. Didar Eshop does not have any other websites, Instagram accounts, or Telegram channels beyond those listed, and we will never contact you through other methods. Users should only use the contact details provided in the “Contact Us” section to communicate with us.

Order Registration, Processing, and Delivery

• Working days are Saturday to Thursday each week, excluding public holidays in Iran. All orders placed during working days and the first day after holidays are processed.
• Didar Eshop allows customers to place orders 24/7, 7 days a week.
• All registered orders are processed after issuing a pre-invoice. Didar Eshop strives to deliver all orders with utmost care, but reserves the right to cancel orders or refund payments if a product is out of stock, even after an order is placed. Customers may substitute an out-of-stock item with another product.
• If issues arise during final order processing (e.g., out-of-stock items or customer cancellation), payments will be refunded within 24–48 working hours.
• Didar Eshop reserves the right to halt new order registrations without prior notice, but all orders placed before such a halt will be processed and delivered.
• In case of errors in pricing or product value on the website, Didar Eshop reserves the right to cancel the order and refund the payment promptly. By using the site, customers acknowledge and accept this policy without claims.
• Users must complete the order form accurately and fully. Incomplete or incorrect information may prevent order tracking or delivery. Customers may provide another person’s name, address, and phone number for delivery, but the recipient must present identification if the order is prepaid.
• Due to automated order registration, issuing a new invoice or changing invoice details (e.g., from individual to corporate) is not possible. Customers needing a corporate invoice must select the “Complete Corporate Information” option and enter the organization’s details during order placement.
• Cash-on-delivery is not available; orders must be prepaid via bank transfer or online payment before shipping.

Damage During Transportation

Didar Eshop makes every effort to ensure orders arrive intact. Any damage from transportation must be reported to Didar Eshop’s after-sales service within 24 working hours of delivery. The damaged product, along with the official carrier’s report, all accessories, and the invoice, must be sent to Didar Eshop’s after-sales service.

Reviews, Comments, Communications, and Other Content

The Didar Eshop website may include links to other sites not controlled by Didar Eshop. We are not responsible for the content of these sites, including any further links they may contain. These links are provided for your convenience, and their inclusion does not imply endorsement or association with their operators. You agree to bear responsibility for any damage or harm from viruses or malicious files resulting from accessing or using data from linked sites.

Guidelines for User Comments:

1. Comments not adhering to these guidelines will not be approved or displayed on the site. Didar Eshop is not responsible for the accuracy of published comments, and their display does not imply technical endorsement. Users should not base their decisions solely on comments.
2. Reviews must include the product’s strengths and weaknesses based on practical use and personal experience.
3. Reviews should contain at least 800 meaningful characters. Non-meaningful content includes excessive spaces, stretched letters/words, repetitive letters/words, or restated content in different wording.
4. Users should avoid exaggerating product advantages or disadvantages. Exaggerated reviews will not be approved.
5. A balanced review should realistically assess both advantages and disadvantages, not just one aspect.
6. Reviews should consider the product’s price relative to its features, not in absolute terms.
7. To respect visitors’ time, reviews should exclude unnecessary content and focus on essential, useful information.
8. Do not ask questions or seek advice in the comments section, as it is not a discussion forum.
9. Comments must be written in Persian; English or Latin-script comments will not be approved.
10. Users must use respectful language and avoid insulting others. Offensive comments will not be approved.
11. The comments section is not a forum; discussion-style comments will not be approved.
12. All users can post comments adhering to these rules. Do not address or criticize other reviewers; leave judgment to readers.
13. Users should not include pricing information or price-related comments in the reviews section.
14. Avoid exaggerating strengths or weaknesses. Exaggerated or unrealistic comments may not be approved.
15. Usernames must include the user’s full name in Persian; comments with invalid usernames will not be approved.
16. Users should not include links to other websites in comments and should avoid directing others to external sites.
17. Only comments relevant to the product will be approved; irrelevant or off-topic discussions will not be accepted.
18. Comments about the website or services should be submitted in the appropriate section, not the product comments.
19. Users should avoid posting unverified information or rumors about products.
20. Personal contact information (e.g., phone numbers, email addresses) must not be included in comments.
21. Comments should be useful to site visitors and avoid personal, irrelevant, or unnecessary content.
22. Comments should be written in formal Persian, avoiding conversational language, abbreviations, or informal phrasing.
23. Didar Eshop reserves the right to edit comments for grammar but requires user permission for other edits to comply with these rules.

User comments reflect personal experiences and do not create liability for Didar Eshop or the commenter.

Content

Didar Eshop strives to provide accurate services using authentic sources and manufacturer information. However, we do not guarantee that product descriptions or other content are error-free. If a product does not match its listed details, the only solution is to return it unused and in its original condition.

Didar Eshop is not responsible for the removal of website pages or dead links. Services are provided “as is,” and Didar Eshop is not liable for delays or site malfunctions due to natural factors, human error, internet issues, or equipment failures.

The website may include community features like chat rooms, bulletin boards, or forums to facilitate communication. You agree to use these features only for appropriate, relevant messages related to the specific service.

© All content on the Didar Eshop website is copyrighted and belongs to Didar Eshop.

Pricing Policy

Didar Eshop’s pricing is based on customer satisfaction and respect for consumer rights. Prices are retail, typically set by the manufacturer or supplier, or determined based on market standards for similar products. Due to the wide range of products, final prices and availability cannot be guaranteed before order placement. In rare cases of market fluctuations or pricing errors, if an order cannot be fulfilled, Didar Eshop will inform the customer promptly and cancel the order. If a product’s price decreases after an order is placed, the updated price will apply. All prices include VAT, and customers do not pay additional taxes. Packaging, shipping, and insurance costs may be calculated separately based on order conditions.

Amazing Offer Promotional Plan

The Amazing Offer plan provides a rewarding shopping experience with products offered at significant discounts for limited hours. If a product sells out early due to high demand, its status changes to “out of stock,” and ordering becomes unavailable. If a product in the Amazing Offer is already in a customer’s cart from the previous day, the promotional price applies during processing. This plan is purely promotional, and Didar Eshop has no obligation for bulk orders, though coordination may be arranged if possible. Shipping costs for Amazing Offer products are fixed per item and non-negotiable.

Representation

Didar Eshop has no sales or after-sales representatives anywhere in the country. All services, financial transactions, and offerings are processed through the central office. Please report any violations to Didar Eshop’s public relations for legal action.

Force Majeure

All terms and conditions apply under normal circumstances. Didar Eshop is not responsible for any issues arising from force majeure events.

Didar Eshop is committed to respecting user privacy. Please report any violations through the listed communication channels.